Thrive Drop Ins

The Thrive Floating Support Service can support people in the community in various different ways.

Thrive is a group of organisations that have for many years delivered housing and support services in Telford and Wrekin with great passion and drive. Please contact Thrive for more information:

Thrive Drop-Ins

General Advice Sessions – no appointment necessary unless stated

Day Location Time Address
Monday  Wellington                     11am -1.00pm10am – 11am

(appoint only)

Consort House, Victoria Avenue, Wellington, TF1 1NH
Monday Newport 10am-12pm Elkington Close, off Ford Road, Newport, TF10 7TZ
Tuesday Ketley 11am-1pm Chimes, Mossey Green, Ketley Bank, TF2 ODL
Tuesday Woodside 2pm-4.30pm JOB CLUB Drop In-The Park Lane Centre, Woodside, TF7 5QZ
Wednesday Dawley 11am-1pm Blews Hill Court, Captain Webb Drive, Dawley, TF4 2HF
Thursday Sutton Hill 1pm-3.30pm Telford Mind, The Wellbeing Centre, 76-86 Severn Walk, Sutton Hill, TF7 4AS
Friday Donnington 10am-12 noon Barclay Gardens, Wellington Rd, Donnington, Telford TF2 8AB
Friday Madeley 1pm-3pm 7 Spring Court, Off South Drive, Madeley, TF7 5DX
Friday Meeting Point House 10.30 -12.30pm Meeting Point House, South Water Square, TF3 4HS – For Customers with Aspergers and Learning Difficulties Only.
Saturday Meeting Point House   12pm-2pm (Appoint only) Meeting Point House, South Water Square TF3 4HS
Sunday No Service Currently    

Homeless/Rough Sleepers Drop In

Monday to Friday Wellington 10am to 12 noon KIP, Tan Bank, Wellington TF1 1HJ (no service on Saturday/Sunday)

Telford Food Bank Drop-in

Monday to Friday Madeley 5.30pm to 6.30pm Fletcher Methodist Church, Court Street, Madeley, TF7 5EB

The Discretionary Housing Payment Scheme

The following Briefing Note was issued by TWC on 11th December 2013.

Overview provided by Telford & Wrekin Council for Stakeholders and Partners

Discretionary Housing Payments (DHPs) are additional awards over and above Housing Benefit entitlement that can be awarded to people to help them make payments towards Housing Costs, typically where there is a shortfall between the rent they are charged and the Housing Benefit they are entitled to.

The Department for Work and Pensions (DWP) give each Council a limited budget each year from which to pay DHPs.  Any money not spent has to be returned to the DWP. For 2013/14 the budget allocated to Telford & Wrekin Council is just over £350k.

DHPs are administered by the Discretionary Awards Team in the Revenues & Benefit Service.

What can DHP’s help towards?

DHPs can help people who require further assistance with Housing Costs.  Whilst there is no definition of housing costs under our policy we primarily use our DHP Budget to help people who have a shortfall between the rent charged and the Housing Benefit (including Local Housing Allowance) they are entitled to.

DHPs can help people who rent in either the Social or Private sector.

Reasons for shortfall can include a restriction as the property is larger than the customer needs, the rent is more expensive than the Local Housing Allowance, there is non-dependant deduction or the person’s income is such that they are not entitled to full Housing Benefit.

What can’t DHP’s help towards?

Discretionary Housing Payments cannot help pay for the following:

  • Ineligible Service Charges that are included in the rent;  e.g. gas/electric etc
  • Increases in rent due to rent arrears
  • Shortfalls in Housing Benefit caused by overpayment recovery
  • Shortfall in entitlement due to sanctions or suspensions.

Criteria that must be met

When considering a DHP there are certain conditions that have to be met:

  • The applicant must be entitled to Housing Benefit (previous arrears that accrued prior to Housing Benefit being in payment cannot be considered)
  • The applicant must have a rent liability.
  • Requires further assistance with housing costs

Under our policy the following also must be met

  • The person cannot afford the shortfall (or other housing cost) when taking into account their income and essential expenditure.

If someone has sufficient income to afford the shortfall (or would have if they reduced none essential expenditure) the DHP will be refused.

How does someone apply?

An application can be found on the Council’s website – via this linkA pdf of the form is also available.  The website includes further information on DHPs.

We would ask that where possible you help the person complete the application.  If there is any further background that would help us when making a decision then we would appreciate if you could include this with the application.  You can scan and e-mail any completed applications to: “discretionaryawards” e-mail address (can be found in global address list in outlook).

What happens with the application?

We previously visited all customers prior to the Bedroom Tax being introduced, but this was impossible to do due to the volume of DHP applications we received. At present we are visiting some cases, but the majority are being completed by phone. We complete a financial analysis of all their income and expenditure before we make our decision and make recommendations to amend finances if possible.

A letter is issued once we have made our decision.  Regardless of whether an award is made advice is given on the steps a customer can take to ease their financial circumstances.

We aim to deal with applications within 35 days (currently taking just over 20 days but this fluctuates depending on number of requests) however if you have a case that is urgent and requires a quicker response e.g. because of a court hearing please include this when you e-mail the application.

What Periods are DHP’s usually considered?

DHP awards are usually awarded from the Monday following receipt of DHP application and in general terms granted between 3 to 4 months depending on circumstances.

We can consider backdating and would normally only backdate for 3 months.  However based on customer’s circumstances and budget we can consider applications back to 1st April 2013. Please note that there must be a Housing Benefit claim in payment with a shortfall in rent for the period of the backdate.

Awards are made to try to prevent eviction if possible and continue to protect tenancy, while the tenant seeks their own solutions to their financial hardship.  This could include securing employment, whilst they apply for additional benefits e.g. Disability Living Allowance / Personal Independence Payments,  adjusts finances to meet shortfall, considers moving to cheaper accommodation or consider lodger or sub tenants to help with the size criteria.

If you have any questions about Discretionary Housing Payments please contact the Discretionary Awards Team on 01952 383838.

Telford Town Centre Food Bank

On October 31st, 2014, the main depot and stores for Telford Food Bank relocated from Madeley to the Telford Community Store on the Forge Retail Park in the centre of town.

Where is Telford Town Centre Food Bank?

It’s on The Forge Retail Park, near Sainsburys and next to Holiday Hypermarket and Furniture Village.

It’s a short walk from Telford Bus Station. Here’s Arriva’s Bus Timetables for Telford.

It’s within an hours’ walk of even more people in Telford than was the case in Madeley. We’re currently seeking a solution to ensure safe transport of service users and volunteers from the Store back to the Bus Station at 6.30pm. At the moment, it’s a short walk.

Here’s Directions to Telford Town Centre Food Bank.

Extended Opening Days

From the 31st October, the Telford Town Centre Food Bank is open seven days a week, 357 days a year. It’s closed on Bank Holidays, although Emergency Crisis Provision is in place 365 days a year. An explanation of how emergency provision is handled is at the bottom of this page.

Requesting Food Support – Self Referrals

The process for requesting food remains unchanged.

If you’re in crisis and unable to put food on your plate, please:
  • approach a Telford Crisis Network member, or
  • telephone the Crisis Network Support Line on 01952 459258, or
  • telephone the Telford & Wrekin Council Crisis Line on 01952 380400.

There is a cut off time of 5pm Monday to Friday. The phone lines are closed at weekends.

Households may self refer and apply themselves for food support twice by phone before they must come through a Telford Crisis Network Member who is actively helping them. You must be in crisis and there is criteria. It’s open to abuse and there are checks and safeguards in place.

No Limits for Telford Crisis Network Members

Telford Crisis Network Members can apply for a food parcel as many times as is needed for any household that you are actively supporting during their time of crisis. There is no cap on the number of times you can apply for someone so long as you are supporting them, you recommend that they receive food support and you make the application on their behalf. Telford Crisis Network Members can apply using the familiar application form.

Quality Provision & Floating Support

We have frozen food, chilled items and fresh produce at Telford Town Centre Food Bank. Individuals have the ability to walk around the food bank and select specific items that are needed. There’s other additional help that we can give them there too.

Thrive are also present at Telford Town Centre Food Bank (between 5.30pm and 6.30pm Mondays to Fridays) offering a floating support service to those in crisis.  It’s therefore much better to select the Telford Town Centre Food Bank as the location for collection, if at all possible, even if it means incurring the expense of a bus ticket or walking a long distance. It is worth it.

Same Day Service

Requests for food support can be collected the same day that they were made from Telford Town Centre Food Bank and at Madeley Food Bank (Monday to Friday 5.30pm to 6.30pm). Further Same Day centres are planned for Oakengates and Wellington.

Hot food, coffee, tea and biscuits is available at the Madeley Food Bank every week day evening between 5.30pm to 6.30pm and you don’t have to apply for a food parcel to benefit, you can just drop in.

Here’s Directions to Madeley Food Bank.

16 Local Distribution Points

We still operate 16 local distribution points across Telford & Wrekin where food parcels can be collected from 11am the following day after the request. You can see or be told where they are and when they’re open during the application process.

Seven Days a Week Immediate Emergency Provision

A Telford Crisis Network Member may apply for food support online using the familiar application form any day of the week, and may choose to collect the food immediately either themselves as an agency or by accompanying the individual to Telford Town Centre Food Bank.

To be clear, unaccompanied service users cannot use this immediate emergency provision service.

Online applications must be submitted prior to your arrival and this emergency service is available between 10am to 6.30pm Monday to Friday, 10am to 6pm on Saturdays, and 10am to 2pm on Sundays.

Free Internet Access

Free internet access is available at:

Dawley Christian Centre, Dawley High Street
Dawley Town Hall
Donnington Life Long Learning Centre
Lightmoor – Oak Tree Centre
Madeley Library
Newport Library
Oakengates Library
Telford Town Centre – Library
Wellington Library
Wellington – The Citizens Advice Bureau (opposite the police station)
Woodside – Park Lane Centre