Thrive Drop Ins

The Thrive Floating Support Service can support people in the community in various different ways.

Thrive is a group of organisations that have for many years delivered housing and support services in Telford and Wrekin with great passion and drive. Please contact Thrive for more information:

Thrive Drop-Ins

General Advice Sessions – no appointment necessary unless stated

Day Location Time Address
Monday  Wellington                     11am -1.00pm10am – 11am

(appoint only)

Consort House, Victoria Avenue, Wellington, TF1 1NH
Monday Newport 10am-12pm Elkington Close, off Ford Road, Newport, TF10 7TZ
Tuesday Ketley 11am-1pm Chimes, Mossey Green, Ketley Bank, TF2 ODL
Tuesday Woodside 2pm-4.30pm JOB CLUB Drop In-The Park Lane Centre, Woodside, TF7 5QZ
Wednesday Dawley 11am-1pm Blews Hill Court, Captain Webb Drive, Dawley, TF4 2HF
Thursday Sutton Hill 1pm-3.30pm Telford Mind, The Wellbeing Centre, 76-86 Severn Walk, Sutton Hill, TF7 4AS
Friday Donnington 10am-12 noon Barclay Gardens, Wellington Rd, Donnington, Telford TF2 8AB
Friday Madeley 1pm-3pm 7 Spring Court, Off South Drive, Madeley, TF7 5DX
Friday Meeting Point House 10.30 -12.30pm Meeting Point House, South Water Square, TF3 4HS – For Customers with Aspergers and Learning Difficulties Only.
Saturday Meeting Point House   12pm-2pm (Appoint only) Meeting Point House, South Water Square TF3 4HS
Sunday No Service Currently    

Homeless/Rough Sleepers Drop In

Monday to Friday Wellington 10am to 12 noon KIP, Tan Bank, Wellington TF1 1HJ (no service on Saturday/Sunday)

Telford Food Bank Drop-in

Monday to Friday Madeley 5.30pm to 6.30pm Fletcher Methodist Church, Court Street, Madeley, TF7 5EB

The Discretionary Housing Payment Scheme

The following Briefing Note was issued by TWC on 11th December 2013.

Overview provided by Telford & Wrekin Council for Stakeholders and Partners

Discretionary Housing Payments (DHPs) are additional awards over and above Housing Benefit entitlement that can be awarded to people to help them make payments towards Housing Costs, typically where there is a shortfall between the rent they are charged and the Housing Benefit they are entitled to.

The Department for Work and Pensions (DWP) give each Council a limited budget each year from which to pay DHPs.  Any money not spent has to be returned to the DWP. For 2013/14 the budget allocated to Telford & Wrekin Council is just over £350k.

DHPs are administered by the Discretionary Awards Team in the Revenues & Benefit Service.

What can DHP’s help towards?

DHPs can help people who require further assistance with Housing Costs.  Whilst there is no definition of housing costs under our policy we primarily use our DHP Budget to help people who have a shortfall between the rent charged and the Housing Benefit (including Local Housing Allowance) they are entitled to.

DHPs can help people who rent in either the Social or Private sector.

Reasons for shortfall can include a restriction as the property is larger than the customer needs, the rent is more expensive than the Local Housing Allowance, there is non-dependant deduction or the person’s income is such that they are not entitled to full Housing Benefit.

What can’t DHP’s help towards?

Discretionary Housing Payments cannot help pay for the following:

  • Ineligible Service Charges that are included in the rent;  e.g. gas/electric etc
  • Increases in rent due to rent arrears
  • Shortfalls in Housing Benefit caused by overpayment recovery
  • Shortfall in entitlement due to sanctions or suspensions.

Criteria that must be met

When considering a DHP there are certain conditions that have to be met:

  • The applicant must be entitled to Housing Benefit (previous arrears that accrued prior to Housing Benefit being in payment cannot be considered)
  • The applicant must have a rent liability.
  • Requires further assistance with housing costs

Under our policy the following also must be met

  • The person cannot afford the shortfall (or other housing cost) when taking into account their income and essential expenditure.

If someone has sufficient income to afford the shortfall (or would have if they reduced none essential expenditure) the DHP will be refused.

How does someone apply?

An application can be found on the Council’s website – via this linkA pdf of the form is also available.  The website includes further information on DHPs.

We would ask that where possible you help the person complete the application.  If there is any further background that would help us when making a decision then we would appreciate if you could include this with the application.  You can scan and e-mail any completed applications to: “discretionaryawards” e-mail address (can be found in global address list in outlook).

What happens with the application?

We previously visited all customers prior to the Bedroom Tax being introduced, but this was impossible to do due to the volume of DHP applications we received. At present we are visiting some cases, but the majority are being completed by phone. We complete a financial analysis of all their income and expenditure before we make our decision and make recommendations to amend finances if possible.

A letter is issued once we have made our decision.  Regardless of whether an award is made advice is given on the steps a customer can take to ease their financial circumstances.

We aim to deal with applications within 35 days (currently taking just over 20 days but this fluctuates depending on number of requests) however if you have a case that is urgent and requires a quicker response e.g. because of a court hearing please include this when you e-mail the application.

What Periods are DHP’s usually considered?

DHP awards are usually awarded from the Monday following receipt of DHP application and in general terms granted between 3 to 4 months depending on circumstances.

We can consider backdating and would normally only backdate for 3 months.  However based on customer’s circumstances and budget we can consider applications back to 1st April 2013. Please note that there must be a Housing Benefit claim in payment with a shortfall in rent for the period of the backdate.

Awards are made to try to prevent eviction if possible and continue to protect tenancy, while the tenant seeks their own solutions to their financial hardship.  This could include securing employment, whilst they apply for additional benefits e.g. Disability Living Allowance / Personal Independence Payments,  adjusts finances to meet shortfall, considers moving to cheaper accommodation or consider lodger or sub tenants to help with the size criteria.

If you have any questions about Discretionary Housing Payments please contact the Discretionary Awards Team on 01952 383838.

Free Internet Access

Free internet access is available at:

Dawley Christian Centre, Dawley High Street
Dawley Town Hall
Donnington Life Long Learning Centre
Lightmoor – Oak Tree Centre
Madeley Library
Newport Library
Oakengates Library
Telford Town Centre – Library
Wellington Library
Wellington – The Citizens Advice Bureau (opposite the police station)
Woodside – Park Lane Centre


At any one time, Stay is supporting about 150 young people who, for one reason or another have found themselves in a position where they are vulnerable, potentially homeless or with nowhere else to turn.  They treat everybody who comes to them as an individual, working with them to overcome any issues that may affect their ability to live independently, and develop and thrive as individuals.

Stay has excellent links with other agencies that mean they’re able to offer advice on a range of subjects including baby massage, healthy eating, sexual health and home safety.

As with all of Stay’s services, the support they offer is tailored to the specific needs of the individual.

Support staff are also available throughout the day and can be contacted on 01952 291904.

Wellbeing Self Assessment Tool

If this page is blank, it’s because it uses flash and some devices won’t display it.

Most people have a score between 41 and 59.

5 steps to wellbeing

There are five evidence based steps we can all take to improve our well being. They are:

  1. Get active
  2. Connect with others
  3. Keep learning
  4. Be aware of yourself and the world
  5. Give to others

There is some more information on Health matters here.

Add to the Information

Everyone who comes to us wanting to improve their wellbeing will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.


There’s advice, guidance and information on available support services for people that are homeless at:


If you’re a family, or access mental health services, or you’re under the age of 18 you need to talk to Telford and Wrekin Council’s Housing Options Team for them to assess your eligibility for emergency housing. You can contact the Housing Options Team via First Point, Addenbrooke House, Ironmasters Way, TF3 4NT. Telephone: 01952 380000.

If you’re aged 18-25, you should still contact the Housing Options Team and ask them for a referral form to be considered by the Single Allocation Panel.

Once the referral form has been completed and all the sections have been filled in, you need to return the completed form to Telford and Wrekin Council Housing Services, 5A Darby House, TF3 4LE.

When the Council have received your application, your details will be added to the supported housing list to be considered and they will contact you.

Maninplace, is based on Tan Bank in Wellington, and are providers of Emergency Accommodation for the homeless 18+year olds at the point of becoming homeless (night by night). The referral process is through The Salvation Army KiP project or (out of hours) the Rough Sleepers Help Line on 01952 259204.

Maninplace also provides a range of temporary accommodation for non statutory homeless and long term and permanent accommodation for 26 + year olds for those unable to access social housing.

The Salvation Army KiP Information Project is the first response for those non- statutory homeless.

The KiP Information Project is based on Tan Bank, Wellington, TF1 1HJ.

KiP’s opening hours are from 10am to 4pm Monday to Friday. Remember to take proof of identification.

To access a housing association property in the Borough of Telford and Wrekin, contact Choose Your Home on 01952 217101.

Telford & The Wrekin Citizens Advice Bureau is based at 40 Tan Bank, Wellington opposite the Police Station. The Sat Nav Postcode is TF1 1HW.

The CAB is open:
Monday 9:30am to 4:00pm
Tuesday 9:30am to 7:30pm
Wednesday 9:30am to 4:00pm
Thursday 9:30am to 12:30pm
Friday 9:30am to 4:00pm

In addition, there are outreach sessions available as follows:

First Point at the Telford Council Offices at Addenbrooke House, Ironmasters Way, TF3 4NT with drop in sessions on:
Thursdays 10am to 3pm and Saturdays 9am to 12:30pm

Appointments are available at Addenbrooke House on:
Monday to Fridays 9am to 4pm and must be booked through First Point on 01952 380000.

Newport Guildhall on the High Street with a drop in service on:
Thursdays 9:30am to 12:30pm

Madeley Library has appointments available on Mondays 10am to 2pm and must be booked through First Point on 01952 380000

Stirchley Library at The Sambrook Centre on Wednesdays 9:30 to 11:30

Dawley Town Hall has appointments available on Fridays 10am to 1pm.

Useful Telephone Numbers

If you see someone sleeping rough, please call the Rough Sleepers reporting line on 01952 259204.

If you’re homeless, you can call the Telford & Wrekin Council’s Housing Services Team on 01952 381921 or 01952 381925

For help outside office hours, please call the out of hours service for Telford & Wrekin Council on 01743 360945

The KiP Project – 01952 256007

Telford & The Wrekin Citizens Advice Bureau – 0845 146 1554

Thrive – 01952 582617 or 01952 502104

Add to the Information

Everyone who comes to us homeless will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.

Wrekin Housing Trust

If you’re a tenant of Wrekin Housing Trust and are experiencing problems with your money or benefits, contact the Money Matters Team.

The Money Matters Team can help you to…

  • Claim benefits and tax credits you are entitled to
  • Reduce fuel costs, deal with gas and electric arrears
  • Get advice on reducing your utility bills or switching providers
  • Reduce your water bills and deal with arrears
  • Help with welfare benefits when your circumstance change
  • Get low-cost home contents insurance
  • Manage your debt problems
  • Access affordable loans and secure savings through your local credit union.

The team work closely with other agencies, so even if you are claiming the money you’re entitled to, they can help you access other types of help including help in a crisis, budgeting and debt advice and tenancy support.

Most importantly…
Please don’t bury your head in the sand if you’re having money problems, speak to the team and see what they can do to help.

To contact the Wrekin Housing Trust Money Matters team please telephone 01952 217234, email or click here (to complete their online enquiry form).