Homeless

There’s advice, guidance and information on available support services for people that are homeless at:

Online

If you’re a family, or access mental health services, or you’re under the age of 18 you need to talk to Telford and Wrekin Council’s Housing Options Team for them to assess your eligibility for emergency housing. You can contact the Housing Options Team via First Point, Addenbrooke House, Ironmasters Way, TF3 4NT. Telephone: 01952 380000.

If you’re aged 18-25, you should still contact the Housing Options Team and ask them for a referral form to be considered by the Single Allocation Panel.

Once the referral form has been completed and all the sections have been filled in, you need to return the completed form to Telford and Wrekin Council Housing Services, 5A Darby House, TF3 4LE.

When the Council have received your application, your details will be added to the supported housing list to be considered and they will contact you.

Maninplace, is based on Tan Bank in Wellington, TF1 1HJ and provides a first response for all non-statutory homeless between the ages of 26 and 60 through the The KiP Project which is also based on Tan Bank, Wellington.

KiP’s opening hours are from 10am to 4pm Monday to Friday. Remember to take proof of identification.

To access a housing association property in the Borough of Telford and Wrekin, contact Choose Your Home on 01952 217101.

Telford & The Wrekin Citizens Advice Bureau is based at 40 Tan Bank, Wellington opposite the Police Station. The Sat Nav Postcode is TF1 1HW.

The CAB is open:
Monday 9:30am to 4:00pm
Tuesday 9:30am to 7:30pm
Wednesday 9:30am to 4:00pm
Thursday 9:30am to 12:30pm
Friday 9:30am to 4:00pm

In addition, there are outreach sessions available as follows:

First Point at the Telford Council Offices at Addenbrooke House, Ironmasters Way, TF3 4NT with drop in sessions on:
Thursdays 10am to 3pm and Saturdays 9am to 12:30pm

Appointments are available at Addenbrooke House on:
Monday to Fridays 9am to 4pm and must be booked through First Point on 01952 380000.

Newport Guildhall on the High Street with a drop in service on:
Thursdays 9:30am to 12:30pm

Madeley Library has appointments available on Mondays 10am to 2pm and must be booked through First Point on 01952 380000

Stirchley Library at The Sambrook Centre on Wednesdays 9:30 to 11:30

Dawley Town Hall has appointments available on Fridays 10am to 1pm.

Useful Telephone Numbers

If you see someone sleeping rough, please call the Rough Sleepers reporting line on 01952 259204.

If you’re homeless, you can call the Telford & Wrekin Council’s Housing Services Team on 01952 381921 or 01952 381925

For help outside office hours, please call the out of hours service for Telford & Wrekin Council on 01743 360945

The KiP Project - 01952 256007

Telford & The Wrekin Citizens Advice Bureau - 0845 146 1554

Thrive - 01952 582617 or 01952 502104

Add to the Information

Everyone who comes to us homeless will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.

Wrekin Housing Trust

If you’re a tenant of Wrekin Housing Trust and are experiencing problems with your money or benefits, contact the Money Matters Team.

The Money Matters Team can help you to…

  • Claim benefits and tax credits you are entitled to
  • Reduce fuel costs, deal with gas and electric arrears
  • Get advice on reducing your utility bills or switching providers
  • Reduce your water bills and deal with arrears
  • Help with welfare benefits when your circumstance change
  • Get low-cost home contents insurance
  • Manage your debt problems
  • Access affordable loans and secure savings through your local credit union.

The team work closely with other agencies, so even if you are claiming the money you’re entitled to, they can help you access other types of help including help in a crisis, budgeting and debt advice and tenancy support.

Most importantly…
Please don’t bury your head in the sand if you’re having money problems, speak to the team and see what they can do to help.

To contact the Wrekin Housing Trust Money Matters team please telephone 01952 217234, email money.matters@wrekinhousingtrust.org.uk or click here (to complete their online enquiry form).

Debt

There’s advice, guidance and information on available support services for folks affected by the debt at:

Online

Telford & The Wrekin Citizens Advice Bureau is based at 40 Tan Bank, Wellington opposite the Police Station. The Sat Nav Postcode is TF1 1HW.

The CAB is open:
Monday 9:30am to 4:00pm
Tuesday 9:30am to 7:30pm
Wednesday 9:30am to 4:00pm
Thursday 9:30am to 12:30pm
Friday 9:30am to 4:00pm

In addition, there are outreach sessions available as follows:

First Point at the Telford Council Offices at Addenbrooke House, Ironmasters Way, TF3 4NT with drop in sessions on:
Thursdays 10am to 3pm and Saturdays 9am to 12:30pm

Appointments are available at Addenbrooke House on:
Monday to Fridays 9am to 4pm and must be booked through First Point on 01952 380000.

Newport Guildhall on the High Street with a drop in service on:
Thursdays 9:30am to 12:30pm

Madeley Library has appointments available on Mondays 10am to 2pm and must be booked through First Point on 01952 380000

Stirchley Library at The Sambrook Centre on Wednesdays 9:30 to 11:30

Dawley Town Hall has appointments available on Fridays 10am to 1pm.

Useful Telephone Numbers

Telford & The Wrekin Citizens Advice Bureau - 0845 146 1554

Add to the Information

Everyone who comes to us who has been affected by debts will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.

Healthy Start

There’s advice, guidance and information on Healthy Start at:

Online

Useful Telephone Numbers

Healthy Start Helpline – 0845 607 6823

What is Healthy Start?

With Healthy Start, you get free vouchers every week to spend on milk, plain fresh and frozen fruit and vegetables, and infant formula milk. You can also get free vitamins.

Pregnant or have children under the age of four? You could qualify if you’re on benefits, or if you’re pregnant and under 18.

You qualify for Healthy Start if you’re at least 10 weeks pregnant or have a child under four years old and you or your family get:

  • Income Support, or
  • Income-based Jobseeker’s Allowance, or
  • Income-related Employment and Support Allowance, or
  • Child Tax Credit (but not Working Tax Credit unless your family is receiving Working Tax Credit run-on only*) and has an annual family income of £16,190 or less (2014/15).

You also qualify if you are under 18 and pregnant, even if you don’t get any of the above benefits or tax credits.

*Working Tax Credit run-on is the Working Tax Credit you receive in the 4 weeks immediately after you have stopped working for 16 hours or more per week (single adults) or 24 hours per week (couples).

If you are claiming Universal Credit and are pregnant or have a child under four years old call the Healthy Start helpline on 0845 607 6823 for information about any discretionary support that may be available.

Add to the Information

Everyone who comes to us who has a child under the age of four will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.

Making Ends Meet

There’s advice, guidance and information on available support services for folks unable to make ends meet at:

Online

Telford & The Wrekin Citizens Advice Bureau is based at 40 Tan Bank, Wellington opposite the Police Station. The Sat Nav Postcode is TF1 1HW.

The CAB is open:
Monday 9:30am to 4:00pm
Tuesday 9:30am to 7:30pm
Wednesday 9:30am to 4:00pm
Thursday 9:30am to 12:30pm
Friday 9:30am to 4:00pm

In addition, there are outreach sessions available as follows:

First Point at the Telford Council Offices at Addenbrooke House, Ironmasters Way, TF3 4NT with drop in sessions on:
Thursdays 10am to 3pm and Saturdays 9am to 12:30pm

Appointments are available at Addenbrooke House on:
Monday to Fridays 9am to 4pm and must be booked through First Point on 01952 380000.

Newport Guildhall on the High Street with a drop in service on:
Thursdays 9:30am to 12:30pm

Madeley Library has appointments available on Mondays 10am to 2pm and must be booked through First Point on 01952 380000

Stirchley Library at The Sambrook Centre on Wednesdays 9:30 to 11:30

Dawley Town Hall has appointments available on Fridays 10am to 1pm.

Useful Telephone Numbers

Telford & The Wrekin Citizens Advice Bureau - 0845 146 1554

Thrive - 01952 582617 or 01952 502104

Money Management & Budgeting

Use the Citizens Advice budgeting tool to work how much money you have to pay your non-priority creditors.

Home Heating Savings

Which? Switch

Which? Switch offers an online service to compare energy suppliers and see how much you could save or you can call them on 01992 822 867. Their expert advisers are on hand from 9am to 6pm Monday to Friday.
When you call make sure you know how much energy you currently use. This can be found on a recent bill or annual energy statement.

Consumer Focus Energy Price Comparison

The Consumer Focus Energy Price Comparison Tool helps you compare gas and electricity prices in your area for all energy suppliers.

Home Heat Helpline – getting help with your energy bills

If you are struggling to pay your energy bills or are worried about staying warm this winter, call the Home Heat Helpline on 0800 33 66 99 or visit www.homeheathelpline.org.uk

The Home Heat Helpline is a free, impartial and confidential service that provides advice on managing energy bills for people on low incomes or in poor health. You can speak to a friendly, expert advisor who can give you advice on rebates, grants and the basic steps you can take to save money on your energy bills by making your home more energy efficient.

Add to the Information

Everyone who comes to us who is unable to make ends meet will see this page.

Please leave a reply if you know an organisation, have information that would be helpful on this subject or have a suggested amendment. Your input could make all the difference to someone in crisis.